I’ve seen a couple of people recently speak about Singapore Airlines offering discounted upgrades prior to check-in and wanted to give you a heads up about it and ask whether you had been offered these too.
What are Discounted Upgrades?
Discounted upgrades prior to check-in are something that many airlines offer, and are usually a decent deal, especially if you are looking for that extra bit of comfort but at a reasonable price. Lots of other airlines offer this service, British Airways, Emirates, Qantas etc. Some of these are offered as an email that you’ll receive up to a week before your flight, others you can see when managing your booking online and for some airlines you can ask at the check-in desk.
Singapore Airlines Upgrades
One of the questions that I hear very often is: Does Singapore Airlines offer check-in desk upgrades – they do but at full price there is no discount, you’ll also be required to pay any relevant change fees.
This was reported by B777Jubilie on SQTalk on of the frequent flyer forums – I’ve copied out the excerpt that they received:
We are pleased to offer you the opportunity to upgrade your travel to Business Class, at a special rate, on your upcoming flight:
Experience Singapore Airlines’ Business Class for SGD 475 one-way, per person. *Terms and conditions apply.
To take up this limited offer: 1. Call (+65) 6789 8188 and key in your 10-digit KrisFlyer membership number. 2. Let our customer service officer know that you would like to take up our “Economy-to-Business-Class” offer.
We look forward to welcoming you onboard Singapore Airlines. Warmest Regards, Bryan Koh Senior Manager E-Commerce Singapore Airlines Limited
Note that this was a flight from Singapore to Hong Kong.
What we Don’t Know
It’s not clear what the triggers are to receive this upgrade offer but I suspect that it’ll involve the following:
- Availability of the higher class on the aircraft
- Availability of the current booked class – i.e. if economy is full they may offer the upgrade
- Status – PPS and Gold members may be offered first
- Booking Class – flexible fares may be offered the upgrade first.
This is a great development and opens up more opportunities for getting that higher class on Singapore Airlines flights. For me the big downside is that unlike some of the other systems it seems to be all done offline and not through the website – it would be nice as per the other frequent flyer programs to offer this.
Have you received a “Economy-to-Business” Upgrade Offer? Share with everyone what you got!