Malaysia Airlines recently sent out an email with the exciting new feature of redeeming Enrich Miles at Hotels. Up until now the only non-flight redemptions had been lounge vouchers, Enrich Vouchers and Malaysia Airlines flight simulator experience. You need to book by the 31st May and stay before the 31st August 2014 – blackout dates apply (see individual hotels for details or T & C’s here)
Where can you Redeem your Enrich Miles at Hotels?
The list at the moment seems to be limited to those that were listed in the email. Each of these has a link to a specific deal page with a specific set of terms and conditions (I’ve included these links below). Note that these nights are issued as vouchers and are non-refundable.
- Hotel Equatorial Penang – From 20,000 Enrich Miles for 3D/2N in Premier Room
- Dorsett Grand Subang – From 15,000 Enrich Miles for 2D/1N in Superior Room
- Dorsett Regency Kuala Lumpur – 25,000 Enrich Miles for 3D/2N in Deluxe Room
- G Tower Hotel Kuala Lumpur – From 15,000 Enrich Miles for 2D/1N in Executive Room
- InterContinental Kuala Lumpur – 18,000 Enrich Miles for 2D/1N in Deluxe Room
- Holiday Inn Kuala Lumpur Glenmarie – 20,000 Enrich Miles for 3D/2N in Deluxe Room
- Holiday Inn Melaka – 25,000 Enrich Miles for 3D/2N in Deluxe Straits View Room
- Eastern Pavilion Boutique Resort & Spa Cherating – 40,000 Enrich Miles for 3D/2N in Pool Villa Room
- Holiday Villa Beach Resort & Spa Langkawi – 20,000 Enrich Miles for 3D/2N in Deluxe Room
- The Danna Langkawi – From 30,000 Enrich Miles for 2D/1N in Merchant Room + 300 Enrich Miles per Stay
What’s the Value of the Redemption at these Hotels?
If you value an Enrich Mile at around the 0.05RM per mile as I do (see here as to why) then it’s this value that you are aiming for. I checked out two properties, the Holiday Inn Melaka and the InterContinental Kuala Lumpur:
Holiday Inn Melaka
Price for booking 230RM per night = total 460 (3D/2D). If the cost is 25,000 RM then this would value the Miles at 0.019RM. This is a lower value than a good flight redemption but better than some short haul economy flights. In addition the online prices will have tax on top and breakfast as well potentially increasing the value.
Price for booking 390RM total. If the cost is 18,000 RM then this would value the Miles at 0.021RM. This again is a lower value than a good flight redemption but better than some short haul economy flights. In addition the online prices will have tax on top and breakfast as well potentially increasing the value.
So to summarize they are potentially less than half the value that you could get from a usual flight redemption.
Possible Reasons why you might want to take Advantage of this
Small Amounts or Expiring Miles
You may want to use your Enrich Miles for redeeming at hotel properties because you only have a small amount of Enrich Miles, or they are due to expire. This would definitely be a sensible option, and is certainly much better than letting them expire, if you are looking for additional ideas then check out my previous post on expiring miles here.
It may just be simpler for you to use your Enrich Miles for a hotel redemption for a holiday or business trip – flying may not just be a practical use for you. In addition there may not be award availability for the flights that you would like.
How to Redeem Malaysia Airlines Enrich Miles at Hotels
As this is a new feature and the fact that Malaysia Airlines is notorious for its poor IT, this service is pretty manual at the moment. But here are the steps in order to use the redemption:
- Check your Enrich Miles balance through your Enrich Online account at enrich.malaysiaairlines.com
- After checking that you have enough miles to redeem, download this form. Fill it out and email it to
- Once your request has been processed, you will receive an Enrich Miles Redemption Confirmation Voucher.
- Use this voucher to reserve your stay at your chosen hotel. Please contact the relevant hotel at the number or email stated on the voucher.
Unanswered Questions about Redeeming Enrich Miles at Hotels
This is a great development as additional flexibility with redemptions is a good thing in my view. However what is not clear is if this is going to be a permenant fixture or just a one time only affair. I would also like to see improvements in the booking procedure as the current method is very manual in nature.
Finally I would also like to see a wider range of hotels as it’s very limited to Malaysia, and one of the best uses of this redemption is going to be when you only have limited Enrich Miles – most likely people who fly Malaysia Airlines infrequently outside of Malaysia.
It’s always a positive when an airline adds additional redemption options, and this one by Malaysia Airlines Enrich is no different. However you can get more value through normal award redemptions – up to double the value in fact so this would not be my number one choice for using my Enrich Miles. I would use this when I have expiring Enrich Miles or when it is just more convenient to use the for a hotel rather than a flight redemption.
I hope that Malaysia Airlines Enrich makes this a permanent feature an the fact that they have only made this public through email correspondence makes me believe that they are testing the water. If they do make this a permanent feature then I hope that they improve the booking method.
If you have used your Enrich Miles for these hotel redemptions then please leave a comment below about your experience – as everyone else would like to know!