This is a continuation of the award availability search for Malaysia Airlines and Singapore Airlines and in this post I look at how to find Virgin Atlantic Award Availability for the purposes of booking a partner award on a Virgin Atlantic flight.
A common partner between Singapore Airlines and Malaysia Airlines is Virgin Atlantic, but neither Enrich nor KrisFlyer allow you to search availability online before booking through the call centre. So this guide is here to help you find the flights you want and the award you are looking for before you have to call the agent.
The easiest way to get around this is to use Virgin Atlantic’s own award search function. The steps below will show you how to do this.
Step 1 – Award Search Page on Virgin Atlantic
You’ll want to head towards the “Spending Miles” section and click through to book a reward flight
Virgin Atlantic is one of those airlines that enables you to search for award space without having to sign-up. All you need to do is head to their booking engine, I’ve provided the link below:
Step 2 – Finding You Flights
Here you’ll be able to enter in the route and flights that you are looking for. Note that Virgin Atlantic has many codeshare partners that they sell cash tickets for so make sure that you select the “Spend Your Miles” option – it’ll only be available for Virgin Atlantic routes.
Step 3 – Get Your Results and Check Availability
In this case I’ve looked for London to Barbados, but you can of course look for other routes. Virgin Atlantic uses a slightly annoying systems with colour codes representing the available award seats on that flight, with Red being Economy, Peach being Premium Economy and Purple is Upper Class (Business).
Here you can see that far out next year there is plenty of award space available across classes to Barbados. Now you could just phone the Malaysia Airlines or Singapore Airlines agent now but I suggest you go on.
Step 4 – Get the Flight Details
Many call centre agents won’t be familiar with either finding availability on Virgin Atlantic or booking them so you need to make it as easy as possible – it’ll save you time in the long run. So I suggest that you write down all of the details of the flight, like in the Barbados example:
VS 029 from London Gatwick (LGW) to Barbados (BGI) departing at 1040 on September 9th and arriving into Barbados on September 9th at 1430 in Upper Class
VS 030 from Barbados (BGI) to London Gatwick (LGW) departing at 1710 on September 16th and arriving into London Gatwick on September 17th at 0640 in Upper Class
When you click through to this screen note that you can completely ignore all of the taxes and fees as these will change depending on which airline you are booking through and what charges they apply – and this may vary from Malaysia Airlines to Singapore Airlines.
Step 5 – Call Singapore or Malaysia Airlines and Make That Booking
Call the call centre agent armed with all of the information, but I’ve got the following tips to help you get success out of you conversation!
Tip 1 – Be calm and relaxed, it is likely they won’t have made this type of booking before.
Tip 2 – Ensure that you allow yourself enough time to make the reservation, if I have to call through I try and use hands-free and allow a decent block of time.
Tip 3 – Have the Virgin Atlantic search open, so that if they can’t find the exact flight you were looking at you’re able to then change the dates/times in order to get availability – as will all award flight bookings you’ll need to be flexible.
Tip 4 – If you don’t succeed with the first agent to hang up and call again, you’ll inevitably get through to someone different who might be more patient or have some better experience.
Tip 5 – Sometimes for these types of bookings flight confirmation can’t be done immediately as Virgin Atlantic will need to check there is space. So if it’s not confirmed make sure you call back in a few hours or maybe the next day.
What Would Booking on Virgin Atlantic Cost in Malaysia Airlines Enrich or Singapore Airlines KrisFlyer Miles
Malaysia Airlines and Singapore Airlines have different award charts for Virgin Atlantic, they can be found using the links below:
I’m not covering the value of these redemptions in this article, I was aiming just to show you how to find award flights.
This article is part of a series that I’ve researched and I wanted to give a hat tip to Daraius from Million Mile Secrets for this as he’s put together a logical sequence which I followed – albeit his was for a Hawaiian Airlines booking!
Have you ever booked Virgin Atlantic flights with Malaysia Airlines Enrich or Singapore Airlines KrisFlyer Miles? What was your experience?